Einstein Bot, on the other hand, is an accessible and cost-effective tool for handling routine customer service inquiries and optimizing simple tasks.
If you can dream it, Agentforce can do it.
Let's take a scenario to understand this. suppose you are running a customer service team and your service agents handles hundred of requests daily via email, phone, chat and even social media but they are only human and have limited time, So it is impossible for them to get through every customer query and hit the deadlines every time, this disrupts your workflow/ delays responses to your customer and ultimately affets the business.
In this case, we need more agents and some supervisors to supervise those agents. That's where AgentForce steps in.
Whenever there is a new customer query, these AI agents take over and respond with solutions.
Difference b/w Chatbot Vs Agentforce:
Einstein Chatbots and Agentforce, both from Salesforce, offer AI-powered solutions, but Agentforce takes it a step further by acting as an autonomous AI agent, capable of executing complex tasks and adapting to evolving business needs, while Einstein Chatbots primarily handle repetitive, straightforward tasks.
Configure Agentforce & Data Cloud in sandbox:
1. Set Up -> Data Cloud Setup Home -> Enable a. Set Up Your Data Cloud Instance & b. Assign User Permissions
2. Set Up -> Einstein Setup -> Turn on Einstein
3. Set Up -> Einstein Data Library -> Create a Library
4. Create Agentforce Service Agent